Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Google Sign-In

If you choose to continue with Google, we receive your Google account identifier, email address, name and profile picture. We use this information to sign you in, link your account and show your name and picture in your workspace. We store the account link and the credentials needed to handle Google sign-in in our database. We do not request access to Gmail, Google Drive or other Google services, or send Google sign-in data to our AI generation providers.

You can revoke the connection in your Google Account settings. To request deletion of your linked account data from unlucid ai, contact us using the details below.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.

AI Generation and Reference Media

unlucid ai sends prompts, selected settings and uploaded reference files to APIMart or WaveSpeedAI and their model providers, depending on the tool you use. Reference files can include images, audio or video. The Add Audio to Video tool processes both files in your browser. We store generation task history and results so you can return to them in your account. Third-party processing and retention are subject to the applicable provider policies.

For content safety, we send prompts to Waffo Prompt Sift and send generated text or media to APIMart for screening before displaying results. We keep screening decisions and their reference IDs so we can investigate reports and appeals.

Payments

When you buy a credit pack, Waffo hosts checkout and processes the payment. We share your account email and order reference with Waffo and receive transaction details to confirm purchases, update credit balances and handle refunds. Card details are entered on Waffo's checkout page.