Credits & Refunds

How unlucid ai credit packs, purchase refunds and failed generations are handled.

Last updated: 2026-11-06

Credit pack purchases

Each credit pack is a one-time purchase. Purchased credits are added to your account after Waffo confirms payment and expire 365 days after purchase.

Purchase refunds

To request a refund, open the support widget in your account and include the order number from Payment History. We review refund requests under our Terms of Service and applicable law. Once Waffo processes an approved refund, the proportion of credits covered by the refund is deducted from the original pack.

Generation credits

Every generation shows its estimated credit cost before submission. The server checks the selected model and parameters before reserving credits. A task that fails returns its reserved generation credits. Changing your prompt and submitting a new generation creates a separate task.

Pending results

A video may take longer than an image. Check My Creations before submitting the same request again. Leaving the browser does not cancel an accepted task.

Getting help

Open the support widget in your account and include the task ID when asking about a missing result or credit balance. Do not include your password or API credentials.

Check the status of a purchase or generation

Find a purchase in Payment History before contacting support. If a generation fails, check the task status in My Creations and the balance shown in your account.

Examples

Editing monitor with mountain footage and colored tracks — Check the generation status in My Creations before asking about a missing result.

Settings & limits

Checkout: Disabled during the preview
Failed task: Reserved generation credits are returned
Support: Include the task ID for a missing result or credits

Questions about Refund Policy

Do failed jobs return reserved credits?

A task that fails returns its reserved generation credits. Check the task status first if the job is still pending.

How do I request a refund for a credit pack?

Open the support widget in your account and include the order number from Payment History. Refunded credits are deducted from the original pack.

What should I send when asking about a missing result?

Include the task ID and explain what you see in My Creations. Keep passwords and account keys private.

What should I do while a task is still processing?

Open My Creations and use the existing task status before deciding to retry. Leaving the page does not cancel an accepted task.